Shipping policy
Shipping Policy
At TQ Furniture Soft Play, we strive to ensure that all orders are processed and delivered in a timely and efficient manner. Please review our shipping policy below for important information regarding order processing, shipping, delivery, and tracking.
Order Processing
Processing Time
Orders are typically processed within 1–2 business days. Processing includes order verification, quality inspection, and packaging preparation.
Order Cut-Off Time
Orders placed before 12:00 PM Central Time (CST) will normally begin processing the same business day. Orders placed after the cut-off time may begin processing on the next business day.
Business Days
Business days are Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Delivery Times
We currently offer the following shipping option:
Standard Shipping
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Estimated delivery time: 3–7 business days
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Free standard shipping available on eligible orders.
Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, or other circumstances beyond our control.
International Shipping
We currently offer international shipping to select countries. International shipping rates and delivery times vary depending on the destination.
International orders may be subject to:
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Customs fees
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Import duties
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Local taxes
These charges are the sole responsibility of the customer or recipient.
For international shipping inquiries, please contact us at sales@tqfurniture.com.
Order Tracking
Once your order has been prepared, you will receive a confirmation email containing your tracking number.
Please note:
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Receiving a tracking number does not necessarily mean the package has already been shipped.
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Carriers such as UPS typically pick up orders Monday through Friday at the end of the business day.
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While we do our best to ship orders within the estimated processing times listed in this policy, we cannot guarantee carrier pickups or shipments on Saturdays.
Customers may use the provided tracking number to monitor their shipment directly through the carrier’s website.
Delivery Issues
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If a package is returned due to an incorrect or incomplete address, the customer will be responsible for any additional shipping charges required to resend the package.
Lost or Stolen Packages
TQ Furniture Soft Play is not responsible for lost, stolen, or missing packages once the shipping carrier confirms delivery to the address provided by the customer.
Once a shipment is marked as “Delivered” by the carrier:
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Responsibility for the package transfers to the customer.
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TQ Furniture Soft Play cannot issue refunds or replacements for packages reported as lost or stolen after delivery confirmation.
We strongly recommend:
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Ensuring the delivery address is secure.
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Monitoring tracking updates closely.
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Retrieving packages promptly after delivery.
If you believe your package was lost or stolen after delivery confirmation, please contact the shipping carrier directly to open an investigation or claim.
Shipping Restrictions
PO Boxes
We currently do not ship to PO Boxes.
Restricted Items
Certain products may be restricted from shipping to specific states or countries due to local regulations. If your order is affected, we will contact you with alternative solutions.
Contact Us
If you have any questions regarding our Shipping Policy, please contact our customer support team at:
We are committed to providing excellent customer service and ensuring your shopping experience with TQ Furniture Soft Play is smooth and satisfactory.
Thank you for choosing TQ Furniture Soft Pla
