FAQs
Welcome to the TQ Furniture Soft Play FAQ page! Here, you'll find answers to some of the most common questions about our products, shipping, returns, and more. If you can't find the information you're looking for, please feel free to contact us.
General
Q: What is TQ Furniture Soft Play?
A: TQ Furniture Soft Play specializes in high-quality, safe, and fun soft play furniture for kids. Our products are designed to inspire creativity, imagination, and physical activity.
Q: Where are your products made?
A: Our products are designed and manufactured with the highest quality standards. We source our materials from trusted suppliers to ensure safety and durability.
Products
Q: What types of products do you offer?
A: We offer a variety of soft play furniture, including bridges, cubes, tunnels, slides, and climbing structures. All our products are designed to provide a safe and engaging play experience for children.
Q: Are your products safe for children?
A: Yes, safety is our top priority. All our products are made from non-toxic materials and meet or exceed industry safety standards.
Q: How do I clean and maintain the soft play furniture?
A: Our soft play furniture is easy to clean. Simply wipe down with a damp cloth and mild soap. Avoid using harsh chemicals or abrasive materials.
Ordering and Payment
Q: How do I place an order?
A: You can place an order directly through our website. Simply add the desired products to your cart and proceed to checkout.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express) and PayPal. All transactions are secure and encrypted.
Payments & Financing
Q: What payment and financing options do you offer?
A: At TQ Furniture, you can check out using PayPal, Shop Pay, Shopify Payments (credit/debit card), and Afterpay.
Q: Can I pay in installments?
A: Yes. Depending on eligibility at checkout, you may see installment options through:
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Afterpay (Buy Now, Pay Later)
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PayPal (may show “Pay in 4” for eligible purchases)
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Shop Pay (may show “Shop Pay Installments,” powered by Affirm)
Q: How do I know if I qualify?
A: Installment availability depends on the purchase amount, your location, and the provider’s approval during checkout.
Q: Are installments interest-free?
A: It depends on the provider and the plan shown at checkout. Some plans may be interest-free, while others may include interest based on term and approval.
Q: What if I’m not approved?
A: No problem—just choose another available method like card (Shopify Payments), PayPal, or Shop Pay.
Q: Where do I select financing?
A: You’ll choose it during checkout. If you’re eligible, the installment option will appear when selecting your payment method (e.g., Afterpay/PayPal/Shop Pay Installments).
Q: Which option do you recommend?
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Fast split payments: Afterpay or PayPal (if Pay in 4 appears).
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Fastest checkout experience: Shop Pay.
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Pay in full with a card: Shopify Payments.
Q: What other financing options might you add in the future?
A: Other popular options we may offer (depending on availability and integration) include Klarna, Affirm (disclosures), Sezzle, Zip, or lease-to-own solutions like Katapult.
Shipping
Q: How long does shipping take?
A: Shipping times vary based on the shipping method selected. Standard shipping typically takes 5-7 business days, express shipping takes 2-3 business days, and overnight shipping delivers on the next business day.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to select countries. Shipping rates and delivery times vary based on the destination.
Q: How can I track my order?
A: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through the carrier's website.
Returns and Exchanges
Q: What is your return policy?
A: We offer a 30-day return policy for unused and undamaged products in their original packaging. Please contact our customer service team to initiate a return.
Q: How do I return an item?
A: To return an item, please contact our customer service team with your order number and reason for return. We will provide you with instructions on how to send the item back to us.
Q: Can I exchange an item?
A: Yes, we offer exchanges for unused and undamaged products in their original packaging within 30 days of purchase. Please contact our customer service team to arrange an exchange.
Contact Us
Q: How can I contact customer service?
A: You can reach our customer service team by email at sales@tqfurniture.com. We are here to assist you with any questions or concerns.
